Customer Success Internship - Growing Impact Scale Up

Join us in Revolutionizing Supply Chains

We are looking for a Customer Success Intern to join our young and ambitious team. Are you looking for a place where you can develop yourself quickly and take ownership? Do you enjoy working in teams and solving problems? Then join us and shape the future of food sustainability with us!

About Simvia

We are committed to transforming global food supply chains, making them more transparent, sustainable, and safe. Our team is building the world’s largest food and beverage network to empower buyers, retailers, and wholesalers with insights that ensure food safety and sustainability. Together, we are simplifying compliance for a better world and having fun doing it.

Team/Role Overview

The Customer Success team is dedicated to ensuring our customers realize the full value of our product. We guide users through onboarding, provide clear and ongoing support, and ensure they are confident in using the platform effectively. By building strong, proactive relationships, we stay closely connected with our customers, checking in regularly to understand their goals and help them achieve measurable outcomes. We identify opportunities to deliver additional value, address potential issues before they arise, and foster long-term customer satisfaction and retention. Our mission is to be a trusted partner at every stage of the customer journey.

You will play a key part in that:

• Your main responsibility is assisting the customer success team in keeping our customers satisfied by listening to their needs & wants

• You manage the onboarding of new customers data and supply chain

• Helping and developing new initiatives that will allow our team to improve our relationship with our customers

What We're Looking For

• Enterprising – a go-getter, always looking for new opportunities and smarter ways of doing things

• Collaboration – as we are a small company, being able to work well together is essential

• Native or Bilingual German or Dutch speaker is highly desirable

• Professional English speaking level

• You are currently enrolled in a university or near the end of your studies

• You are available for a full-time (40 hours) internship of 5-6 months, ideally starting as soon as possible.

Benefits of joining Simvia

• Make an impact: Contribute to a meaningful cause, creating sustainable and safe food supply chains;

• Grow rapidly with the company: As the company scales rapidly so can your career with the possibility to grow within the company from internship to employment;

• Deepen your knowledge: In the field of People, Culture and Office Management;

• Warm & Driven people: Join a team that celebrates innovation, with hackathons, team events, monthly Thirsty Thursday, Boat parties, Simvia Dance Event, bootcamps and much more…

• Inclusive Environment: We cherish diversity and aim to create an environment where everyone can thrive;

• Free lunch & loads of team activities: Daily office lunches and regular team gatherings that foster a strong sense of community;

• Flexible work options: We offer the possibility to work from our office in Amsterdam or partially remotely a minimum of 3 days per week in the office;

• Amazing office location: Work from our office in the center of Amsterdam with the best view from our very own rooftop terrace and compensation for traveling to the office when applicable (travel distance +10km);

• Internship compensation of 600,- per month and in your internship, you will get the same amount of vacation days as in an employment (25 vacation days per year).

Diversity & Inclusion at Simvia

We believe in the strength of diverse perspectives and are committed to creating an inclusive workplace. No matter your background, identity, or beliefs, you are welcome here.

Join us on our journey

If you are excited about the prospect of making a significant impact in the food industry and growing with a forward-thinking company, we would love to hear from you. If you have any questions about this vacancy, please reach out to our People & Culture Team, via people.and.culture@simvia.com